Return & Refund Policy

At Growup India, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 7-day return policy to make your shopping experience worry-free.

1. Eligibility for Returns

Customers can request a return under the following conditions:

  • The product is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original packaging.
  • The return request is placed within 7 days from the date of delivery.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal hygiene products, cosmetics, and skincare items.
  • Innerwear, socks, and intimate wear.
  • Customized or perishable items.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at [email protected] with your order details and the reason for return.
  2. Attach clear images of the product, packaging, and invoice.
  3. Our team will review your request and arrange a pickup if eligible.

4. Refund Process

  • Once we receive the returned product, it will be inspected within 3-5 business days.
  • If approved, refunds will be processed within 7-10 business days to the original payment method.
  • If the return is rejected (due to damage or missing items), we will notify you.

5. Exchange Policy

  • We do not offer direct exchanges. If you need a replacement, please return the product and place a new order.

6. Contact Us

For any return-related queries, reach out to us at:
📧 Email: [email protected]
📍 Address: 5th Floor, Bhamsha Techno Hub, Jhalana Gram, Jaipur

We value your trust in Growup India and are committed to providing the best shopping experience!